Enquiries lose momentum
Calls, web enquiries and treatment questions are not always followed up quickly or consistently.
Growth consulting for dental & healthcare practices
Turn more patient enquiries into booked appointments and sustainable growth.
Practical growth strategy, leadership coaching and front-desk training that help your team create a clearer, more confident patient journey.
No obligation · Tailored to your practice · Sydney & Australia-wide
01Enquiry
02Appointment
03Consultation
04Confident decision
05Retention
20+ yearsSales, leadership & growth experience
APAC leadershipBuilding high-performing customer-facing teams
Hands-on supportStrategy, job shadowing and practical coaching
Where growth gets stuck
Good clinical care deserves a stronger patient journey.
The opportunity is often already inside your practice. The missing piece is a consistent system that helps people respond, follow up and guide each patient towards the right next step.
Patient conversations vary
Patients receive a different experience depending on who answers the phone or manages the next step.
Treatment plans go quiet
Patients who need more time are not supported by a clear, patient-centred follow-up process.
Leaders lack visibility
Practice owners can see the end result, but not where opportunities are being missed along the journey.
If any of these feel familiar, you may not need more leads. You may need a clearer system for the leads and patients you already have.
How we help
Practical improvements your team can use every day.
Each engagement is shaped around your practice, your team and the patient experience you want to create.
01Enquiries
Patient Enquiry & Front-Desk Conversion
Improve first impressions, response times, call confidence and the path from an initial enquiry to a booked appointment.
A clear next step for every genuine enquiry.
02Follow-up
Patient Engagement & Follow-Up Systems
Create a practical rhythm for following up enquiries, consultations and treatment plans without making patients feel pressured.
Fewer opportunities quietly falling through the gaps.
03People
Leadership & Team Performance Coaching
Build confident leaders and accountable teams through coaching, job shadowing, live feedback and practical development plans.
More consistent conversations and ownership.
04Strategy
Practice Growth & Revenue Strategy
Turn your goals into a focused growth plan with practical KPIs, priorities and a review rhythm your team can maintain.
Clearer decisions and measurable progress.
How it works
A tailored growth plan, not another generic training day.
We diagnose what is happening now, focus on the few changes that matter most and help your team turn them into consistent habits.
Start with a free reviewDiscover
Understand the practice
Review your goals, patient journey, current systems and team challenges.
Design
Build the right plan
Prioritise the coaching, systems and measures most likely to make a difference.
Embed
Coach, implement and measure
Support your team with practical actions, feedback and a regular review rhythm.
What better looks like
Small improvements across the journey can create meaningful growth.
The goal is not to turn healthcare teams into salespeople. It is to make every patient interaction clearer, more consistent and easier to act on.
- 01Every genuine enquiry has a clear owner and next step.
- 02Patient conversations feel confident, helpful and consistent.
- 03Follow-up becomes visible, timely and accountable.
- 04Practice leaders can see where growth is improving.
20+Years in sales, leadership & growth
Meet the founder
Hi, I'm Mabz Ahmed.
Founder & Principal Consultant
For more than 20 years, I have built and led sales and customer-facing teams across SaaS, technology, finance and media throughout APAC.
I founded M&I Growth Consulting to bring that practical leadership experience to dental and healthcare practices, helping owners build stronger leaders, more confident teams and better patient experiences that support sustainable business growth.
- Proven experience building high-performing customer-facing teams
- Double-digit conversion improvements in senior commercial leadership roles
- Hands-on coaching, job shadowing and performance development
- Industry recognition, including Sales Manager of the Year
“Success isn't one big win. It's the belief you build in a team, one conversation at a time.”
Your first step
Find the biggest growth opportunity already inside your practice.
Book a complimentary 30-minute Practice Growth Review. We will map your current enquiry-to-treatment journey and identify three practical priorities you can start acting on.
Useful advice · No obligation · No pressure
Frequently asked questions
A few things you may want to know.
Have another question? Email Mabz and start a conversation about your practice.
Ask a questionWho do you work with?
M&I Growth Consulting supports dental and healthcare practice owners, practice managers and customer-facing teams. Support is available in Sydney and virtually across Australia.
Is this traditional sales training?
No. The focus is on better patient communication, stronger follow-up, leadership and practical systems, not pressure-based scripts. Every recommendation is tailored to the practice and its patient journey.
What happens in the free growth review?
We discuss your current enquiry-to-treatment journey, identify the biggest growth gap and outline three practical priorities. It is a useful working session, not a high-pressure sales call.
How will we measure improvement?
Depending on your goals, measures may include enquiry response time, appointment conversion, follow-up completion, treatment acceptance, team confidence and patient retention. The right measures are agreed before work begins.